All orders will be scheduled for shipment within 3-7 business days, excluding holidays. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way”. This will contain your tracking information!**

If you do not receive your Tracking Email within 3 business days of placing your order, please check your Spam and/or Promotions folders.

Enjoy free shipping on orders over $54.99!

*These transit times are estimates given by our carrier partners, we do not file claims for late deliveries and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact us: support@berlinzo.com

Amazon functions as our logistics partner to ship out Berlinzo products. They will choose the carrier that they think works best for our customers.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Unfortunately, we cannot change the shipment once the product is en route.

Berlinzo.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If you refuse your shipment from Berlinzo, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to the Berlinzo.

Berlinzo.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please contact customer support at support@berlinzo.com.

We currently do not ship outside the U.S.